Return Policy

If you are a buyer based in the European Union (EU), European Economic Area (EEA) or United Kingdom (UK), you may benefit from certain consumer rights when you buy items from professional sellers. This regulation usually also applies to buying from professional sellers based outside the EU/EEA or UK. These rights relating to online purchases are sometimes referred to as “distance selling laws”.

It is important to note that these consumer rights have conditions and some exceptions that apply. 

Some buyers will therefore be able to benefit from the “Right of Withdrawal,” even in the absence of valid reasons, to return the purchased goods no later than 14 days after receiving the item.

Any costs of returning the item are entirely the responsibility of the buyer.

If the Items are digital content, you have 14 days after the day we accept your right to withdraw. However, if you instruct us to provide the relevant digital content within this cancellation period, or you stream or download the digital content, you will lose your right to withdraw.

If the Items are services (excluding events, concerts, or similar), you have 14 days after the day we accept your order to withdraw. We agree not to commence the provision of the relevant services during this cancellation period, unless you make an express request for us to do so.
You acknowledge and agree that after you have accepted these Terms, if you instruct us to provide the relevant services within this cancellation period, this will be taken to be an express request by you, and you will lose your right to withdraw if the relevant services have been fully performed by us or a Vendor.

 If you exercise your right to withdraw under this clause, you will be liable to pay us an amount for the relevant Items supplied up to when you inform us that you intend to withdraw, which will be proportionate to the full price for the relevant Item.

When you don’t have the right to withdraw: You do not have a right to withdraw in respect of:

• Any personalised Items or Items that are made to your specifications; 
• Digital products after you have started to download or stream these; 
• Items sealed for health protection or hygiene reasons, once these have been unsealed after you receive them; and
• Services, once these have been completed if you expressly requested us to provide them during the cooling off period, even if the cooling off period is still running. 
• Goods and items from a private seller

Returning Items: If you exercise the right of withdrawal for any reason after the Items have been dispatched to you, you must return them to us (unless we agree to collect them, in which case, we will charge you the direct cost to us of collection). If you are exercising your right to withdraw, you must send off the Items to us within 14 days of telling us you wish to cancel these Terms. Please note that in the event of exercising the right of withdrawal, you waive acceptance of these Terms and Conditions for all clauses related to the peak and purchase phase.

Costs: We will pay the costs of return:

• if the Items are damaged or misdescribed; 

In all other circumstances, including where you are exercising your right to withdraw, you must pay the costs of return.

Deductions from refunds if you are exercising your right to withdraw: If you are exercising your right to withdraw:

• if the Items are goods, we may reduce your refund to reflect any reduction in the value of the Item, if this has been caused by your mishandling.
• If we provide you with a refund before we are able to inspect the Items and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and
• where you chose a more expensive form of delivery (for example, a courier) than we typically use, we will only refund you the cost of standard delivery. 

Your refund will be made as soon as possible, and:

• within 14 days of our receipt of the Items where the Items are goods; and
• within 14 days of your telling us that you have exercised your right to withdraw in all other cases.

To exercise your right of withdrawal from these Terms under this clause, you can use the contact information received in the confirmation email of your purchase and/or by using our Help Center.